Industry
Astrove for healthcare and clinics.
Appointment booking 24/7 with e-ID login. GDPR- and health-law safe.
Patients book appointments in the evening and at weekends — the front desk is closed. Astrove’s AI chatbot handles appointment booking with secure e-ID login, answers questions about treatments and prices, and covers insurance and reimbursement queries. We integrate with the calendar system you already use (Outlook, Google Calendar, or your clinic system). Built for health-law requirements: data in the EU, a confidentiality-adapted data-processing agreement, and redaction of personal health details.
The difference. 01
Traditional appointment booking vs. Astrove for healthcare
Traditional appointment booking
- Appointments only by phone during opening hours
- Repetitive questions about prices and treatments
- Front desk on the phone instead of with the patient
- Insurance questions handled manually
- Patients slip away over the evening and weekend
- No statistics on what people ask about
Astrove for healthcare
- Appointment booking 24/7 with e-ID login
- FAQ with source references to your information
- Front desk freed up for patients in the clinic
- Reimbursement/insurance answers from your templates
- Round-the-clock booking, no lost patients
- Full insight into what patients commonly ask
Features. 02
Everything you need . in one place.
e-ID booking
Authentication and appointment booking in one flow.
Calendar integration
Outlook, Google Calendar or your clinic system.
Health-law safe
Confidentiality-adapted data-processing agreement.
EU-hosted
Servers in Germany, tenant-isolated per clinic.
Reimbursement/insurance
Trained on your reimbursement rules and agreements.
Escalation on symptoms
The bot never gives medical advice — always to a human.
Redaction policy
Masks sensitive personal data automatically.
Live in 1–2 weeks
Up and answering within a couple of weeks — we train it on your content.
In depth. 03
How Astrove fits clinics and health services.
The healthcare sector has a unique challenge: patients reach out outside opening hours, but staff attention must stay with the patients who are actually in the clinic. The phone rings while the dentist is mid-treatment. Emails about insurance coverage pile up in the inbox. Appointment requests arrive on Saturday, but the front desk opens on Monday — and by then the patient has already booked at another clinic.
Astrove’s AI chatbot is designed to relieve the front desk of exactly that repetitive first-line dialogue. We index your own information pages: treatment descriptions, price list, reimbursement rules, insurance agreements, opening hours, location, parking, treatment preparation, aftercare instructions. The bot answers patient questions 24/7 with source references so the patient can click through to more detailed information.
Appointment booking with e-ID login is the biggest time-saver. The patient authenticates via a national e-ID scheme (such as BankID, MitID or itsme) or your patient login, picks a treatment type, sees available times from your calendar in real time (Outlook, Google Calendar, or your clinic system), and confirms with one click. You get the booking straight into the calendar; the patient gets an email confirmation and an SMS reminder before the appointment. For clinics with 50+ appointment requests a week that is 5–10 hours of front-desk time saved weekly.
For health legislation’s confidentiality requirements (medical confidentiality rules, patient-record law, GDPR Article 9 on special categories of personal data) we have a specially adapted data-processing agreement. The data lives in your own tenant on European servers in Germany, is encrypted in transit and at rest, and conversations are never used to train general models. Our redaction policy automatically masks national ID numbers, diagnoses and other sensitive details not needed in the conversation itself. The bot never gives medical advice — symptom assessment, diagnosis questions and indication evaluations are always escalated to a human, deliberately, to avoid any risk of misinformation.
FAQ. 04
What is the need for clinics and health services?+
Patients book appointments in the evening and at weekends, not during opening hours. Questions about treatments, prices, insurance and public reimbursement, waiting times, location and opening hours come in continuously and take time away from the front desk. A well-trained chatbot can handle much of this automatically, and appointment booking with secure e-ID login can go straight into the calendar without manual handling.
Can the chatbot take appointment bookings?+
Yes, with secure authentication via national e-ID schemes (such as BankID, MitID or itsme) or your own patient login. The patient logs in, picks a treatment type and an available time from your calendar, and confirms. We integrate with common calendar systems (Outlook, Google Calendar, or your clinic system). The patient gets an email confirmation and an SMS reminder before the appointment.
What about confidentiality and health data?+
Health legislation (medical confidentiality rules, patient-record law and the GDPR) sets strict requirements. Astrove is built to be safe: conversations stay in your own tenant in Germany, are never shared onwards or used as training data, and our redaction policy masks personal health details that are not needed in the conversation. We provide a data-processing agreement tailored to the healthcare sector before any contract is signed.
Can the chatbot answer medical questions?+
The bot answers FAQ questions with source references to your own information: what the treatment involves, duration, price, coverage, preparation, aftercare. It does not give medical advice and always escalates to a human for symptom assessment, diagnosis questions or indication evaluations. This is deliberate — the risk of misinformation is too high.
What about reimbursement and insurance?+
We train the bot on your own reimbursement rules and insurance agreements. It can answer “what does the public scheme reimburse for this treatment?”, “do you have an agreement with my insurer?”, “what does an examination cost without reimbursement?” based on your own source material. Complex reimbursement cases are escalated to the front desk or your insurance coordinator.
What does it cost for a mid-sized clinic?+
The chatbot module is €0/month — you pay only for the AI usage that actually happens, typically a few cents per patient conversation, on prepaid credit. Standard setup via Google Tag Manager is free. If you need special integrations (calendar, e-ID, reimbursement database, patient-record system), we quote them concretely up front — you get a firm number, not a “from” price.
Related industries. 05
Astrove in other industries.
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30 minutes. No strings attached. We listen, you decide, and we tell you honestly if we are a fit.
Norwegian-built · EU data· €0 setup