Industry
Astrove for law firms.
Qualifies clients 24/7. Confidentiality-safe. Conflict checks built in.
Potential clients research legal help in the evening and at weekends, often in a crisis. Astrove’s AI chatbot handles first-line information 24/7 — practice areas, pricing models, process, document requirements — and qualifies clients before the consultation. Built for the legal sector’s confidentiality requirements: data in the EU, redaction built in, conflict checks against your own database. The bot never gives legal advice — that remains the lawyer’s job.
The difference. 01
Traditional client contact vs. Astrove for law firms
Traditional client contact
- Contact form answered the next working day
- Repetitive price and process questions handled manually
- Potential clients move on to another firm
- No qualification — every enquiry lands on a lawyer
- Conflicts of interest checked manually in the CRM
- Sensitive details buried in unstructured email threads
Astrove for law firms
- Answers in seconds, 24/7
- FAQs answered with source references to your pages
- An always-on first line without extra staffing
- The bot qualifies before the consultation
- Conflict checks run automatically in the conversation
- Structured audit log and redaction built in
Features. 02
Everything you need . in one place.
Never advice
The bot informs only — it escalates to a lawyer for advice.
Conflict checks built in
Automatic screening against your conflict-of-interest database.
Confidentiality-safe
Tenant-isolated, EU-hosted, redaction policy.
Client e-ID login
Authenticated clients via national e-ID schemes (such as BankID, MitID or itsme) get case-specific status.
Qualification before consultation
The bot gathers context and routes to the right specialist.
Document management
We connect to your document management system.
Client portal
Status on ongoing matters, invoices, document exchange.
Human escalation
Always for concrete matters, automatic on conflicts.
In depth. 03
How Astrove fits law firms.
Legal services is one of the most tightly regulated professions in Europe — bar rules, professional conduct standards and criminal-law confidentiality obligations all apply. At the same time, it is an industry where potential clients often reach out in acute situations: divorce, an employment dispute, inheritance, an arrest. They want answers now, not the next working day. If your firm does not respond quickly, they go to the next law firm on Google. In 2026, phone-first firms lose to those with a qualified digital front line.
Astrove’s AI chatbot is designed to be your firm’s digital reception outside office hours and a qualification layer during them. We enforce a clear architectural separation between information and advice. The bot provides information — practice areas, pricing models, process, document requirements, deadlines, legal aid eligibility — with source references to your own pages. It never gives legal advice, assesses a concrete matter or hints at a recommendation; it always escalates to a lawyer for those questions. This is deliberate and built into the system.
For client qualification, the bot collects the key facts through conversation: type of matter, counterparty, time horizon, existing documents, location, contact details, preferred pricing model. It routes the matter to the right specialist in your firm — family law, criminal law, employment law, property law, corporate law — based on the nature of the question. The lawyer receives the summary structured and clear, not a wall of loose text. For matters outside your practice areas, the bot can refer people to other firms or public legal aid and consumer advice services.
Conflict checking matters especially. When a potential client mentions a counterparty in the conversation, the bot automatically checks against the name list you have uploaded to your conflict database. On a match, it escalates immediately to a human for assessment — without continuing the conversation about the matter — and tells the potential client that the firm may be unable to act. This protects both your existing client relationships and your firm’s compliance with professional conduct rules. On confidentiality, we provide a data processing agreement tailored to the legal sector before any contract is signed, plus a redaction policy that masks personally identifying information not needed in the conversation log.
FAQ. 04
What problem does this solve for law firms?+
Potential clients research legal help in the evening and at weekends, often in a crisis. Questions about practice areas, pricing models (hourly, fixed fee, legal aid), deadlines, document requirements and process come in continuously from people who are not sure whether they need a lawyer at all. A well-built chatbot handles this first-line information 24/7, qualifies clients before they book a consultation, and frees lawyers up for actual legal work.
Does the chatbot give legal advice?+
No, never. The bot provides general information with source references to your own content (articles, FAQ pages, practice-area descriptions), but always escalates to a human for concrete matters. This is deliberate: bar rules and professional conduct standards set strict limits on who may give legal advice, and an AI is not qualified. The bot is an information first line, not a legal professional.
Can the chatbot qualify clients before the first call?+
Yes. The bot collects the key facts (type of matter, counterparty, time horizon, existing documents, contact details) through conversation, and routes the matter to the right specialist in your firm with a cleanly formatted summary — not a wall of free text. The lawyer receives a qualified lead with all relevant context. For matters the firm cannot take (outside your practice areas, conflict of interest), the bot can refer people on to other firms or public legal aid services.
What about professional secrecy and legal privilege?+
Lawyers are bound by strict professional secrecy obligations. Astrove is built to be safe: your data lives in your own tenant on European servers in Germany, conversations are never used to train general models, and a redaction policy masks personally identifying information that is not needed in the conversation. We provide a data processing agreement tailored to the legal sector before any contract is signed. The bot always warns visitors against sharing confidential details in the open chat before a client relationship is established.
How does conflict-of-interest handling work?+
The bot has a conflict-check flow: when a potential client mentions a counterparty, the bot automatically checks against the name list you have uploaded to your conflict database. On a match, the bot immediately escalates to a human for assessment — without continuing the conversation about the matter. This protects both your existing client relationships and your firm’s compliance.
What does it cost for a law firm?+
The chatbot module is €0/month — you pay only for the AI usage that actually happens, typically a few cents per client conversation, on prepaid credit. You get a free welcome credit — enough for around 100 conversations. Standard setup via Google Tag Manager is free. If you need special integrations (conflict database, e-ID login, a custom CRM or your document management system), we quote a fixed price up front — a firm number, not a “starting from” number.
Related industries. 05
Astrove in other industries.
Connected. 03
Works together with the rest.
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Let’s talk.
30 minutes. No strings attached. We listen, you decide, and we tell you honestly if we are a fit.
Norwegian-built · EU data· €0 setup