Astrove for surveyors and valuation.

The property survey industry has seen structural change across Europe as condition reports and energy performance certificates have become mandatory parts of selling a home in many countries. That creates steady demand — but also a stream of repetitive questions from home sellers who do not know the difference between a condition report, a market valuation or an energy performance certificate. Banks order valuations for mortgage applications. Insurers order damage assessments for claims settlements. Everyone calls or writes outside office hours and expects a quick answer.

Astrove's AI chatbot is trained on the common survey types and explains the differences precisely. A condition report covers the physical state of the building and is required at sale in many markets. A market valuation covers market value and is used by banks. A damage assessment is for insurance settlements after damage. An energy performance certificate classifies the property's energy efficiency. The bot links to your own service page with a source reference, so the customer gets both an answer and the depth behind it.

For inspection booking we connect to the calendar system you use — Outlook, Google Calendar, or a custom solution. The bot collects the necessary details through the conversation: address, property type (detached house, apartment, terraced house, holiday home, commercial), floor area, which survey is needed, and any special circumstances (water damage, fire, damp). It checks available slots within your coverage area and confirms the inspection directly. The customer gets an address confirmation and an SMS reminder 24 hours before.

For B2B assignments from banks and insurers there is a separate flow. The bank case handler provides a case number, urgency (standard 5–10 days, or rush), contact details and any special report format requirements. Insurance cases capture a damage description, preferred inspection date and claim number. Both types route directly to the responsible surveyor with fully formatted context, so nothing needs digging out of email threads. The bot can also present your specialisations and accreditations in response to specific expertise questions. Implementation takes 1–2 weeks.