Industry
Astrove for banking & finance.
Customer dialogue 24/7. e-ID authenticated. Regulator-friendly.
Finance customers want answers on pensions, loans and insurance outside office hours. Astrove’s AI chatbot handles the first line 24/7 with authentication via national e-ID schemes (such as BankID, MitID or itsme) for account-specific information. Built for the financial sector’s requirements: data in the EU, audit logs, redaction of sensitive details, and a clear separation between information and advice. The bot never gives investment or insurance advice — that remains the adviser’s job.
The difference. 01
Traditional customer dialogue vs. Astrove for finance
Traditional customer dialogue
- Phone queues at peak times, limited to opening hours
- Repetitive FAQs tie up qualified advisers
- Customers wait days for simple answers
- Self-service only for the basics
- No analysis of what customers actually ask
- Sensitive data in unstructured email threads
Astrove for finance
- Answers in seconds, 24/7
- FAQs answered with source references
- e-ID login for account-specific questions
- Advanced self-service inside the conversation
- Full insight into common customer questions
- Structured audit log and redaction built in
Features. 02
Everything you need . in one place.
e-ID authentication
Account-specific answers for customers logged in via national e-ID schemes (such as BankID, MitID or itsme).
Regulator-friendly
A clear separation between information and advice.
Audit logs
Full conversation tracking for compliance.
Redaction built in
ID and account numbers are masked automatically.
EU-hosted
Servers in Germany. No US services in the core.
OAuth/REST API
Connects to core banking and insurance systems.
Claims first line
Receives claims, creates the case, issues a case number.
Adviser escalation
Complex cases routed to the right specialist.
In depth. 03
How Astrove fits banking & finance.
Few industries are as tightly regulated as financial services. Supervisory authorities set strict requirements on who may give financial advice, how personal data is handled, and which audit mechanisms must be in place. At the same time, customers want fast answers to simple questions 24/7 — pension limits, premium calculations, document requirements, contact details — without waiting for the next working day or standing in a phone queue for 20 minutes.
Astrove’s AI chatbot is designed to resolve that tension. We enforce a clear architectural separation between information and advice. Information (facts, product descriptions, process descriptions, document requirements, general terms) is answered automatically with source references to your own material. Advice (personal assessments, product recommendations, investment advice, coverage assessments) is always escalated to an authorised adviser. This boundary is built in and cannot be bypassed — not by the customer, and not by the AI.
For authenticated customers we extend the flow. Once a customer has logged in via a national e-ID scheme on your customer portal, the bot can provide account-specific information — balance, transactions, policy status, insurance coverage, premium invoices, fund performance. We integrate with your customer platform via OAuth or a custom REST API. Sensitive details (national ID numbers, full account numbers, IBANs) are masked automatically in the conversation log to reduce risk in the event of a security incident.
The compliance architecture is carefully thought through. Every conversation is logged with a timestamp, a customer reference (where authenticated) and the full message history for audit. Conversations stay in your tenant on EU servers in Germany, are encrypted in transit (TLS 1.3) and at rest (AES-256), and are never shared onwards or used as training data. We provide a data processing agreement covering the GDPR, national financial services regulation and the EU Insurance Distribution Directive. For particularly sensitive segments (wealth management, private banking, life insurance), we set up additional logging policies and redaction rules by agreement.
FAQ. 04
What problem does this solve for the financial sector?+
Customers want answers on pensions, loans, insurance, tax deductions and savings in the evening and at weekends — outside advisers’ office hours. General FAQs about products, terms, premiums and coverage are repetitive and do not require professional advice. A well-built chatbot handles this first line 24/7, while complex advisory cases are escalated to a human with the right authorisation. A lower threshold for customers, more focus for the advisers.
How is authentication handled?+
For non-authenticated visitors, the bot answers general FAQs (product info, terms, contact details). For authenticated customers — logged in via national e-ID schemes (such as BankID, MitID or itsme) — the bot can provide account-specific information: balance, transactions, policy status, insurance coverage, fund performance. We integrate with your customer platform via REST API with OAuth or a custom authentication scheme.
What about supervisory and regulatory requirements?+
Astrove is built for the financial sector’s requirements: data in the EU (not the US), audit logs on every conversation, redaction of sensitive details (national ID numbers, account numbers), and a clear separation between information and advice. The bot never gives investment advice, insurance advice or tax advice — it always refers to an authorised adviser for such questions. We provide a data processing agreement covering the GDPR, national financial services regulation and the EU Insurance Distribution Directive.
Can the chatbot handle claims and first-line processing?+
Yes, for the first-line process. The bot can receive a claim notification, gather the necessary details (date, type of damage, extent, contact info), create a case in your claims system, and give the customer a case number. The actual claims handling and any payout is done by a human with the right expertise. For simple claims (a parking scrape, a minor loss), the bot can follow a defined payout flow with automatic approval within set limits.
What about factual questions on pensions, funds, loans?+
The bot answers factual questions with source references: “what is the age limit for early retirement?”, “what is the difference between an equity fund and a bond fund?”, “which documents do I need for a mortgage?”, “how is a car-insurance premium calculated?”. For personal advice, simulations or product recommendations, the bot always escalates to an adviser. This is deliberate — financial regulators set strict requirements on who may give financial advice.
What does it cost for a financial institution?+
The chatbot module is €0/month — you pay only for the AI usage that actually happens, typically a few cents per customer conversation, on prepaid credit. You get a free welcome credit — enough for around 100 conversations. Standard setup via Google Tag Manager is free. If you need special integrations (e-ID, OAuth, custom APIs against core banking or insurance systems), we quote a fixed price up front — a firm number, not a “starting from” number.
Related industries. 05
Astrove in other industries.
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30 minutes. No strings attached. We listen, you decide, and we tell you honestly if we are a fit.
Norwegian-built · EU data· €0 setup